Terms of Service

By using the Cloudsailor (“Service”), you agree to be bound by the following terms and conditions (“Terms of Service”).

Cloud Sailor AS (“Company”) reserves the right to update and change these Terms of Service without notice.

Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.

Violation of any of the terms below may result in the termination of your account.

Account Terms

1. You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

2. You are responsible for all content posted and activity that occurs under your account, including content posted by others who have their logins under your account.

3. You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws).

4. You must provide a valid email address, valid credit card, and any other information requested to complete the signup process.

5. One person may only use your login - a single login shared by multiple people is not permitted. You may create separate logins for as many people as your plan allows.

6. You must be a human and 13 years or older to use this Service. Accounts registered by “bots” or other automated methods are not permitted.

API Terms

Customers may access their Service data via the Application Program Interface (“API”). Use of the API, including usage through a third-party product that accesses the Service, is bound by the terms of this agreement plus the following specific conditions.

1. You expressly understand and agree that the Company shall not be liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.

2. Abuse or excessively frequent requests to the Service via the API may result in the temporary or permanent suspension of your account’s access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. The Company will make a reasonable attempt via email to warn the account owner before the suspension.

Payment, Refunds, Upgrading, and Downgrading Terms

1. The Service offers a free trial for 30 days. If you need more than 30 days, you will only continue using the Service by paying in advance for additional usage. If you fail to pay for further usage, your account will be frozen and inaccessible. It will be fully operational again when successfully paid.

2. For monthly or annual payment plans, the Service is billed in advance on a monthly or yearly basis, respectively, and is non-refundable. There will be no refunds or credits for partial months of Service, downgrade refunds, or refunds for months unused.

3. Any upgrade or downgrade in the plan will result in the new rate charged immediately. There will be an automatic prorating between billing cycles when any plan changes occur.

4. Downgrading your Service may cause the loss of features or capacity of your account. The Company does not accept any liability for such damage.

5. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.

Cancellation and Termination

1. You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account & Settings and then the Account link in the main navigation bar at the top of the screen. The Account page provides a simple no-questions-asked cancellation link.

2. All of your content will be inaccessible from the Service immediately upon cancellation. Within 30 days, we will delete all your content from backups and logs. Afterward, this information is unrecoverable.

3. If you cancel the Service before the end of your current paid up billing cycle, your cancellation will take effect immediately, and we will not charge you again. But there will not be any prorating of unused time in the last billing cycle.

4. The Company, in its sole discretion, has the right to suspend or terminate your account. It may also refuse any current or all future use of the Service for any reason at any time. Such termination will result in the deactivation or cancellation of your account or your access to your account. Furthermore, it will cause the forfeiture and relinquishment of all content in your account. The Company reserves the right to refuse the Service to anyone for any reason at any time.

Modifications to the Service and Prices

1. The Company reserves the right to modify or discontinue, temporarily or permanently, any part of the Service at any time. It may happen with or without any further notice.

2. Prices of all Services are subject to change upon 30-days notice from us. Such information may appear at any time by posting the changes to the Cloudsailor website or the Service itself.

3. The Company shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Copyright and Content Ownership

1. All content posted on the Service must comply with Norwegian copyright law.

2. We claim no intellectual property rights over the material you provide to the Service. All uploaded data remain yours.

3. The Company does not pre-screen content but reserves the right (but not the obligation) in their sole discretion to refuse or remove any material that is available via the Service.

4. The look and feel of the Service is copyright © Cloud Sailor AS. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company.

General Conditions

1. Your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis.

2. Technical support is available via email and other electronic means only. We do not offer phone support.

3. You understand that the Company uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology to run the Service.

4. You must not modify, adapt, or hack the Service.

5. You must not modify another website to falsely imply that it associates with the Service or the Company.

6. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use the Service, or access the Service without the express written permission by the Company.

7. We may, but have no obligation to, remove content and accounts that we determine in our sole discretion are unlawful or violates any party’s intellectual property or these Terms of Service.

8. Verbal, physical, written, or other abuse (including threats of it or retribution) of any Service customer, Company employee, or officer will result in immediate account termination.

9. You understand that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and involve (a) communications over various networks; and (b) changes to conform and adapt to technical requirements of connecting systems or devices.

10. We reserve the right to temporarily disable your account if your usage significantly exceeds the average use of other Service customers. Of course, we’ll reach out to the account owner before taking any action, except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

11. The Company does not warrant that (a) the Service will meet your specific requirements, (b) the Service will be uninterrupted, timely, secure, or error-free, (c) the results you can get from the use of the Service will be accurate or reliable, (d) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, and (e) it will correct any errors in the Service.

12. You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from (a) the use or the inability to use the Service; (b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (c) unauthorized access to or alteration of your transmissions or data; (d) statements or conduct of any third party on the Service; (e) or any other matter relating to the Service.

13. The failure of the Company to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitute the entire agreement between you and the Company and govern your use of the Service, superseding any prior agreements between you and the Company (including, but not limited to, any previous versions of the Terms of Service).

14. If you have questions about this Terms of Service, don’t hesitate to contact us at support@cloudsailor.com, and we’ll be happy to answer them!