This privacy statement (“Privacy Policy”) is provided to you by Cloud Sailor AS (“Company”) and covers how we use your sensitive data running the Cloudsailor (“Service”).
Introduction
The privacy of your data is a big deal to us. While the Service processes your information, we’ll only ever access your account to help you with a problem or fix a software bug. We’ll never do any action on your account unless you ask us to. We log access to the Service by IP address, browser, and operating system to verify unauthorized access to the system (as long as the logs are available).
Identity and Access
When you sign up for the Service, we ask for your email address to send invoices, updates, and other essential information. When you create a new user, we ask for their email address to verify their access to your account. When you create a new company, we ask for their email address, which is optional, to send them system messages such as booking confirmations on your behalf. We’ll never sell personal data to third parties. We won’t use your name in marketing statements unless you’ve publicly shared the information or expressly provided us such permission.
When you write to us with a support question, we may access your account to assist with our response, and we’ll keep that correspondence and the email address for future reference. When you browse our information pages and use the Service, we don’t track you! We also store any information you volunteer, like surveys, for as long as it makes sense.
You, as a user of the Service, can store any legal information in the system. The Service does not share that data or generally know what data you or your other users are storing and processing. The account owner, account admins, account users, and invited people such drivers use the data as they intend to use it.
We’ll share your info only:
- To provide products or services you’ve requested, with your permission.
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
- When another company acquires the Service (besides our parent company), but in such a case, we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.
You have the right to access the personal information we store about you. You can review the personal information you provide to us and make any desired changes to the data, or the settings for your account, at any time by signing into your account and editing the information. You can also contact us at . Please include your name, address, and email address when you reach us.
Even after you have consented to our collection and use of your personal information, you may opt-out of having your sensitive data collected or used by us by contacting us via one of the methods described above. Doing so, however, may prevent you from using the Service and may result in closing your account.
Your Rights Concerning Your Information
You probably heard about the General Data Protection Regulation (“GDPR”) in Europe. The GDPR gives people under its protection certain rights concerning their personal information collected by us. The Service complies with GDPR and respects those rights, except as limited by applicable law.
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Right of access - covers your right to access the personal information we gather about you and your right to obtain information about the sharing, storage, security, and processing of that information.
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Right to correction - includes the right to request correction of your personal information.
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Right to be forgotten - gives you the right to demand, subject to certain limitations under applicable law, to erase your personal information from our possession. However, if applicable law requires us to comply with your request to delete your data, fulfillment of your claim may prevent you from using the Service and may result in closing your account.
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Right to complain - you have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
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Right to restrict processing - you have the right to request the restriction of how and why your personal information is used or processed.
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Right to object - this is your right, in certain situations, to object to how or why we use your personal information.
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Right to portability - this is your right to receive the personal information we have about you and the right to transmit it to another party.
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Right to not be subject to automated decision-making - this is your right to object and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes. This right is limited. However, if the decision is necessary for the performance of any contract between you and us, it is allowed by applicable European law or your explicit granted consent.
You can make use of many of these rights by signing in and directly updating your account information. If you have questions about applying these rights or need assistance, don’t hesitate to get in touch with us at .
The Service will comply with EU and Norwegian privacy regulations.
Law Enforcement
Suppose we have to disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. In that case, we won’t otherwise hand your data over to law enforcement unless a court order says we have to. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.
Cookies
We use only strictly necessary cookies to store your preferences and enable specific functions of the Service. We don’t use any tracking or analytics cookies. We don’t collect information about pages you visit, how you use the Service, what you process with the Service. We don’t track you.
The Service may also contain embedded “share” buttons to enable users to share content through social networks, such as Twitter. These sites may set a cookie when you are signed in to their Service. We don’t control the setting of cookies from these websites. Would you mind checking the third-party websites for more information about their cookies and how to manage them?
Do Not Track
When you visit a website, your browser automatically shares specific information, such as your IP address and other device data. Many current browsers provide Do Not Track (DNT) plugins that give you the power to disable such sharing and tell websites you visit by sending an electronic beacon, this preference. At this time, the Service does not respond to Do Not Track (DNT) beacons transmitted by browser plugins. However, we don’t use any tracking or analytics services, so you don’t need to bother about it. We don’t track you anyway!
Security and Encryption
All data is encrypted via TLS (SSL) when transmitted from our servers to your browser. The database backups are also encrypted. Some information is unencrypted while running in our database because it needs to be ready to send to you when you need it. Still, we do our best and always follow the latest industry security standards to secure your data in the system.
For more information about how we keep your information secure, please review our Security Overview.
Third Parties
You understand that Company uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide you with the Service. A current list of vendors is available upon request.
Deleted Data
When you cancel your account, we purge your account data from the live system. However, we keep your data in our backups for at least 30 days if you change your mind. Beyond that, we purge your data from our servers for good. You can specifically request to have your data deleted by contacting us at .
Changes and Questions
The Company reserves the right to update and change this Privacy Policy. We’ll notify you about significant changes by emailing the account owner or placing a prominent notice on our site. If you have questions about this Privacy Policy, don’t hesitate to contact us at support@cloudsailor.com and we’ll be happy to answer them!